Hoodville FAQ
Q: Where is Hoodville located?
A: Hoodville is located inside Hood Studio at 10 Hood Street, Subiaco, Western Australia. It is located at the rear of the complex next to Bed Tonic.
Q: Can I bring my pet?
A: Yes – pets are most welcome! We love seeing your furry friends at Hoodville. For everyone’s comfort and safety, we ask that all pets are social and remain on a leash or in a carrier at all times. Any pets displaying aggressive or unsocial behaviour will be asked to leave the premises immediately.
Q: Are the Hoodville scenes different each year?
A: Yes, we aim to refresh the sets to keep the experience magical and new each year.
Q: What is included in the session / package?
A: You’ll receive a gallery of 10 or 20 edited digital photos, dependent on your booking type. Galleries from Pixieset are emailed to your inbox within two business days of your booking.
Q: Can I purchase additional photos, prints, or physical products?
A: Yes, you can purchase additional photos or prints from your online gallery.
Q: What happens if I’m late or miss my session?
A: To help us run on time and make sure every family enjoys their experience, please arrive 5–10 minutes before your scheduled session. Unfortunately, late or missed sessions can’t always be accommodated or rescheduled on the day. Any rebooking requests are at the discretion of the Hoodville team, subject to availability. Missed or late bookings will not be refunded or reimbursed.
Q: What if I need to cancel or reschedule?
A: We understand that plans can change, especially during the busy festive season. If you need to cancel or reschedule your session, please contact us at least 72 hours before your booking.
Cancellations made more than 72 hours in advance will receive a full refund or credit towards another available time slot. Please email hello@hoodville.com.au
Cancellations made within 72 hours of your session are non-refundable. The Hoodville team will do their best to reschedule your booking to the next available timeslot, subject to availability.
No-shows or same-day cancellations are not eligible for refund, credit or reschedule.
If something unexpected happens, we’ll always do our best to help find a solution, but rescheduling is subject to availability.
Q: Is there parking at Hoodville?
A: There is no parking available at Hoodville as the on-site car bays are allocated to local businesses only. Please park at the Coles car park, located across the road on Hood Street.
Q: What is our image usage policy?
A: All images and personal information are stored securely on password-protected systems and storage platforms.
We take reasonable steps to ensure your data is protected from loss, misuse, or unauthorised access. Images on our pixieset gallery are stored for 12 months are will be delated past this. Hoodville retains all copyright and ownership of all images.
Q: Can Hoodville be booked for private events or corporate bookings?
A: Yes. We accept private and corporate bookings. Contact us for a quote.
Q: Who can I contact if I have more questions / issues?
A: Email us at hello@hoodville.com.au or via the Contact form on the site
Hoodville is a family-focused and inclusive environment. We have a zero-tolerance policy toward antisocial, aggressive, or disrespectful behaviour toward our staff or other guests. Any form of verbal abuse, intimidation, or physical aggression will result in immediate removal from the premises without refund.
Our team works hard to create a safe and enjoyable experience for everyone — thank you for treating our staff and fellow guests with kindness and respect.